Shipping and Delivery Policy
Overview
Thank you for shopping with us. We are committed to delivering your orders safely and on time. This Shipping and Delivery Policy explains how we process, ship, and deliver your purchases.
Order Processing Time
- Orders are generally processed within 1–3 business days after payment confirmation.
- Orders placed on Sundays or public holidays may be processed on the next business day.
- During sales, festivals, or periods of high demand, processing may take additional time.
- You will be notified if there is a significant delay in processing your order.
Shipping Time
- Estimated delivery time is generally 3–7 business days after dispatch, depending on your delivery location.
- Deliveries to remote areas may take longer.
- Delivery timelines are estimates and may vary due to courier availability, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any free shipping offers will be subject to the terms and conditions specified at the time of the offer.
Order Tracking
Once your order has been dispatched, tracking details may be shared through your registered email address, phone number, or SMS, depending on availability.
You can use the tracking details provided to check the status of your shipment.
Delivery Address
Please ensure that your shipping address, contact number, and other delivery details are accurate when placing an order.
We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer. Additional shipping charges may apply if a shipment needs to be re-delivered.
Delayed or Lost Shipments
If your order has not arrived within the estimated delivery period, please contact us so we can assist you in checking the shipment status with the courier partner.
Delivery delays may occur due to circumstances beyond our control. We will make reasonable efforts to help resolve such issues.
Damaged Packages
If your package arrives visibly damaged or the product is damaged during transit, please contact us as soon as possible after delivery.
Please provide your order details and clear photographs or videos of the package and damaged product to help us investigate and resolve your concern.
Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, contact us promptly with your order number and supporting details. We will review the issue and provide an appropriate resolution in accordance with our policies and applicable law.
Cancellation of Orders
Order cancellation requests may be accepted before the order has been dispatched. Once an order has been shipped, cancellation may no longer be possible.
Please contact us as soon as possible if you wish to cancel your order.
Contact Us
For shipping, delivery, or tracking-related questions, please contact us:
Email: {email address}
Phone: {phone number}
Business Address: {physical address}
We appreciate your trust and thank you for shopping with us.